Only Enterprise Admin and Admin can activate or deactivate users in Workfacta.
The number of active users you can have depends on your plan tier.
When you are downgrading your plan, you will be asked to deactivate some of your users to meet the new plan limit.
To activate or deactivate users, click on Setup on the main menu, and go to Users.
To deactivate, click on their ACTIVE status to change it to SUSPENDED. You don't have to delete the user's information to deactivate a user.
Suspend or activate as many users as you need until you've met the plan limit.
Only a user in ACTIVE status will be chargeable to incur a monthly license fee.